SHIPPING INFORMATION | PLAYROOM ENTERTAINMENT
Playroom Entertainment reserves the right to select the best carrier for each individual shipment. UPS is the primary carrier for orders from playroomentertainment.com, however, FedEx or an alternate carrier may be utilized at our discretion.
Do you ship to my country?
We only ship online orders to locations within the 48 contiguous states. We do not ship orders to Alaska and Hawaii.
Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. Most orders ship within 2 business days of being placed. Our order cut off time is 12 noon, Pacific Time. Orders placed after 12 noon, Pacific Time will be processed the following business day. Our warehouse is closed on weekends and national holidays so you can expect a delay in shipment if your order is placed at the end of the week or over the weekend. If it has been more than a few days since entering your order and you have not received a shipping confirmation, please contact customer service at firstname.lastname@example.org
How long will it take my order to arrive?
Most orders will ship within 2 full business days of being placed. After an order has shipped, it may take from 2-7 business days to deliver depending on your geographic location. For more specific questions regarding time-sensitive orders, you can either contact UPS at 1-800-PICK- UPS with your tracking number, or you can contact customer service at email@example.com
This is the official UPS transit days map based on UPS Ground delivery. You can use this map to help you figure out when your order will arrive if you ship it via UPS Ground delivery.
Our order process time is 2 business days.
The first UPS transit day is the 3rd business day.
Example #1: You order on Monday by 12 noon, Pacific Time, your order will ship by Wednesday and your first UPS transit day is Thursday.
Example #2: You order on Friday, your order will ship by Tuesday; your first UPS transit day is Wednesday.
Example #3: You order on Saturday, your order will ship by Wednesday; your first UPS transit day is Thursday.
SHIPPING FROM THE PLAYROOM ENTERTAINMENT WAREHOUSE IN COLUMBUS, OH
Need it there faster? – Select one of the expedited shipping choices at checkout. Still have a question?
Call us 8 – 4 pacific time, M-F, 323-890-2100
How can I track my order?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain a tracking number from the carrier that we have utilized to ship your package. If it has been more than a few days since entering your order and you have not received any shipping confirmation, please contact customer service at firstname.lastname@example.org
There is a problem with my shipment. My order never arrived, what should I do?
If you experience any problems with your order please contact customer service at email@example.com